| Posted By |
Message |
| CeterusParibus Tue 6th Oct 2009 21:54
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yes, there's a home page!
but it's not updating and refuses to recognise login status
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| megmet PRO Tue 6th Oct 2009 22:00
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Originally posted by CeterusParibus:
it's not updating and refuses to recognise login status
I'm having the same problem!
The home page shows as the log-in page, when I click on log-in it tells me I'm already logged in.....I know that as I never logged out in the first place..!
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| MargNZ Wed 7th Oct 2009 01:22
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So I am not the only one .. that is reasurring :)
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| jomoud PRO Wed 7th Oct 2009 01:58
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I am having the same problem.
Not only when I log in from homer, but also when I lo0g in from my office with a different machine.
This problem started today for me.
Did anyone alert support@fotothing.com ?
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| PhotoPro PRO Wed 7th Oct 2009 06:48
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Originally posted by jomoud:
support@fotothing.com ?
hahahahahaha
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| cleftref PRO Wed 7th Oct 2009 09:27
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WHAT support?
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| Jagged PRO Wed 7th Oct 2009 10:47
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Originally posted by PhotoPro:
hahahahahaha
;)
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| megmet PRO Wed 7th Oct 2009 14:18
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Originally posted by cleftref:
WHAT support?
Normally I would agree, but today I got splendid and very quick support. Things may not be as bad as we thought!
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| jomoud PRO Wed 7th Oct 2009 14:42
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Originally posted by megmet:
Normally I would agree, but today I got splendid and very quick support. Things may not be as bad as we thought!
I can confirm this.
A friendly inquiry of support (not a nasty attack) gets a fast reply.
Late last night (Canada time) I send an email to support.
This morning I found a reply in my email from Nick/Eggy.
Could not have been any faster.
He is working on it and asked me a few more questions to pinpoint the problem.
It was really great to discover that our good friend eggy is still around:):)
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| megmet PRO Wed 7th Oct 2009 14:48
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Originally posted by jomoud:
A friendly inquiry of support (not a nasty attack) gets a fast reply.
Originally posted by jomoud:
It was really great to discover that our good friend eggy is still around:):)
I found the very same thing.... :-)
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| Foggydew Wed 7th Oct 2009 17:50
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one of my ptotos is stuck on the home page - fame at last :)
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| jomoud PRO Thu 8th Oct 2009 01:16
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Eggy is working on it.
He asks for your patience for about a week.
He is rewriting the login / authentication part of FT at the moment,
and there's a disk and server migration coming up early next week.
Following that all should be back to normal.
If you're now being asked to log in, even though you never logged out, just click on "my Fotothing" and it should restore it back to normal.
If you are a PRO member but do see ads on login, just follow the above and the ads will disappear.
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| cleftref PRO Thu 8th Oct 2009 10:31
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I'm glad Eggy is on the case but communication from ADVFN has been somewhat lacking overall - photo competitions and newsletters for example.
So what does "back to normal" actually mean? Surely it takes more than fixing obvious and major faults?
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| jomoud PRO Thu 8th Oct 2009 11:37
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Originally posted by cleftref:
So what does "back to normal" actually mean?
It means back to a state similar to last week.
Do not blame Eggy, he is not the culprit.
Last year ADVFN re-assigned his responsibilities and it is no longer exclusively Fotothing.
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| megmet PRO Thu 8th Oct 2009 13:59
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Originally posted by jomoud:
Do not blame Eggy, he is not the culprit.
Totally agree with that John....Eggy is doing what he can within the restrictions placed on him, personally I have found him to be very helpful and responsive.
I am sure he would like to do much more for us but.....it's the piper (paymaster) that calls the tune!
As John said, Eggy is working on it. There will be some down time early next week but after that things should be OK.....so till then please cut Eggy some slack.
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| admin PRO Fri 9th Oct 2009 10:18
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sorted.
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| cleftref PRO Fri 9th Oct 2009 10:31
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I don't think anyone is trying to blame Eggy as he doesn't decide the policy. And thanks for the fix by the way! :)
For some us "normal" was competitions and newsletters and communications about what was going on and responses to suggestions made in forums etc.
If ADVFN have no interest in keeping this side of things going at least they should say so openly so we can know what we can expect and what we cannot.
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| jomoud PRO Fri 9th Oct 2009 13:34
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Originally posted by admin:
sorted.
I noticed:):)
Thanks Eggy!!!!
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| megmet PRO Fri 9th Oct 2009 15:36
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Originally posted by jomoud:
Yes I noticed too!
Thanks Nick. :-)
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